Refund Policy

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Any refund on your Virtual Bliss membership fees shall be governed by the Refund Policy stated below. Further, any specific project and other services will be governed by their refund policies or the project contract. In all such cases, the project contract terms, or the individual refund policy shall be applicable in addition to this policy unless and otherwise, it is in contradiction to this, in which case the individual service/project contract refund terms shall supersede this policy.

1. Virtual Bliss bills its customers at the end of each month based on the plan that the customer has subscribed/opted for, i.e., Part-time, Full time or Hourly. After adjusting for the notice period and pending dues if any, any excess amount left shall qualify to be refunded to the customer. All cancellations requests require a 30-day notice period unless otherwise mentioned or agreed to.
2. Refunds during the trial period are not applicable.
3. Refunds claimed on non-usage of hours by the customer are not applicable / permitted.
4. In the event of deficiency in service, Virtual Bliss will make every reasonable effort for delivering quality work and rework the task/assignment/project for our customers. Refunds claimed in such cases will be routed to the Quality Department of Virtual Bliss through direct email/call within 3 business days of receiving the completed task/assignment/project, failing which it will be presumed that the quality is acceptable and there is no deficiency/shortcomings in service. The decision of the company will be final and binding on this matter. The quality of all tasks/assignments/projects are undertaken on a best effort basis only.
5. Virtual Bliss shall be not responsible or liable for insufficient or delayed documentation/information from clients relating to any task(s), error(s), and/or mistake(s) not about Virtual Bliss’s scope of work, because of customer’s inability to follow procedures or requirements or due to any other reasons beyond the control of Virtual Bliss.
6. Any refunds due to processing errors in billing, shall be made through PayPal. To prevent misuse and/or fraudulent acts, refunds are only issued back through PayPal.
7. You may be subjected to charges for credit card transactions and exchange rate fluctuations on such refunds due to the involvement of the payment gateway in the transaction; these are beyond our control and cannot predict or estimate the charges applied. Timelines for receipt of funds into your credit card account could also vary for different banks and/or cards. Our responsibility is to act swiftly in issuing refunds wherever agreed upon post-resolution of the case, within 5 business days.

If you have any issues with our refund policy. Please get in touch with our billing team at accounts@thevirtualbliss.com.